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THE HERITAGE SCHOOL PRE-BOARD EXAMINATION - 2022-23 COMMERCE CLASS XII Full Marks- 80 Time - 3hrs ______________________________________________________________________________ (Candidates are allowed additional 15 minutes for only reading the paper. They must NOT start writing during this time). ---------------------------------------------------------------------------------------------------------------Answer all questions in Section A, Section B and Section C. Section A consists of objective / very short answer type questions. Section B consists of short answer questions. Section C consists of long answer questions. The intended marks for questions or parts of questions are given in brackets []. ---------------------------------------------------------------------------------------------------------------SECTION A 16 MARKS Question 1 (i) Arjun is the departmental head of his organisation. He decides to improve the performance of his department. So he plans to give some financial and non financial incentives to his subordinates. He knows these incentives will satisfy their needs and they will be stimulated to take actions from their side. Identify the element of directing in the above case: [1] a) Leadership b) Supervision c) Motivation d) Communication (ii) The consumer has the right to get compensation against unfair trade practices under [1] a) Right to choose b) Right to seek redressal c) Right to be heard d) Right to safety This question paper consists of five printed pages 1
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