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PAPER-II LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL WELFARE, HUMAN RESOURCE MANAGEMENT Signature and Name of Invigilator 1. (Signature) __________________________ OMR Sheet No. : ............................................... (To be filled by the Candidate) (Name) ____________________________ Roll No. 2. (Signature) __________________________ (In figures as per admission card) (Name) ____________________________ J 55 Roll No.________________________________ (In words) 1 1 1 Time : 1 /4 hours] [Maximum Marks : 100 Number of Pages in this Booklet : 16 Instructions for the Candidates 1. Write your roll number in the space provided on the top of this page. 2. This paper consists of fifty multiple-choice type of questions. 3. At the commencement of examination, the question booklet will be given to you. In the first 5 minutes, you are requested to open the booklet and compulsorily examine it as below : (i) To have access to the Question Booklet, tear off the paper seal on the edge of this cover page. Do not accept a booklet without sticker-seal and do not accept an open booklet. (ii) Tally the number of pages and number of questions in the booklet with the information printed on the cover page. Faulty booklets due to pages/questions missing or duplicate or not in serial order or any other discrepancy should be got replaced immediately by a correct booklet from the invigilator within the period of 5 minutes. Afterwards, neither the Question Booklet will be replaced nor any extra time will be given. (iii) After this verification is over, the OMR Sheet Number should be entered on this Test Booklet. 4. Each item has four alternative responses marked (A), (B), (C) and (D). You have to darken the oval as indicated below on the correct response against each item. Example : B C A D where (C) is the correct response. 5. Your responses to the items are to be indicated in the Answer Sheet given inside the Paper I Booklet only. If you mark at any place other than in the ovals in the Answer Sheet, it will not be evaluated. 6. Read instructions given inside carefully. 7. Rough Work is to be done in the end of this booklet. 8. If you write your Name, Roll Number, Phone Number or put any mark on any part of the Answer Sheet, except for the space allotted for the relevant entries, which may disclose your identity, or use abusive language or employ any other unfair means, you will render yourself liable to disqualification. 9. You have to return the test question booklet and OMR Answer sheet to the invigilators at the end of the examination compulsorily and must not carry it with you outside the Examination Hall. 10. Use only Blue/Black Ball point pen. 11. Use of any calculator or log table etc., is prohibited. 12. There is no negative marks for incorrect answers. J-55-11 Number of Questions in this Booklet : 50 1. 2. - 3. , - - , : (i) - - (ii) - / - - (iii) OMR - 4. (A), (B), (C) (D) B C A : D (C) 5. I - , 6. 7. (Rough Work) 8. - , , , , , 9. - OMR - 10. / 11. ( ) 12. 1 P.T.O. LABOUR WELFARE AND INDUSTRIAL RELATIONS, LABOUR AND SOCIAL WELFARE, HUMAN RESOURCE MANAGEMENT Paper II Note : This paper contains fifty (50) objective type questions, each question carrying two (2) marks. Attempt all the questions. 1. 2. 3. 4. Arrange the following steps of planning in a proper sequence (i) Developing premises (ii) Evaluating alternative courses (iii) Being aware of opportunities (iv) Selecting a course (v) Establishing objectives (A) (i) (iii) (iv) (ii) (v) (B) (i) (iii) (ii) (v) (iv) (C) (iii) (v) (i) (ii) (iv) (D) (iii) (v) (i) (iv) (ii) (A) Halo Effect (B) Hawthorne Effect (C) Stereotyping (D) None of the above 5. Which one of the following identifies the basic function or task of an organisation ? (A) Policy (B) Objective (C) Mission (D) Programme Which of the following aims at control through setting goals and productivity measures based on bestindustry practices ? (A) Pareto diagram (B) Quality circles (C) Match the following : Name of Major Thinker Contribution (a) F.W. Taylor (i) Application of psychology to industry and management (b) Max Weber (ii) Systems approach to management (c) Chester (iii) Emphasis on Barnard rules and regulations (d) Hugo (iv) Increased Munsterberg productivity through efficiency in production (a) (b) (c) (d) (A) (iv) (iii) (ii) (i) (B) (iii) (ii) (iv) (i) (C) (ii) (iii) (iv) (i) (D) (iv) (iii) (i) (ii) Paper-II In ______, a person is perceived on the basis of a single trait. Kaizens (D) Benchmarking 6. Which of the following is not true in case of manpower planning ? (A) It is a process by which an organisation should move from its current manpower position to its desired manpower position. (B) It is an integrated approach to performing the personnel function required to meet organisational and individual objectives. (C) It involves forecasting human resource requirements. (D) It is a process to discover the sources of manpower. 2 J-55-11 , , II : (50) - (2) 1. : (i) - (ii) (iii) (iv) (v) (A) (B) (C) (D) (i) (i) (iii) (iii) (iii) (iii) (v) (v) (iv) (ii) (i) (i) (ii) (v) (ii) (iv) 4. 5. 2. : (a) . . (i) (b) (ii) (c) (iii) (d) (iv) ? (A) (B) (C) (D) ? (A) (B) (C) (D) 3. - : (A) (B) (C) (D) 6. (v) (iv) (iv) (ii) ? (A) (B) (C) (D) (A) (B) (C) (D) J-55-11 (a) (iv) (iii) (ii) (iv) (b) (iii) (ii) (iii) (iii) (c) (ii) (iv) (iv) (i) (d) (i) (i) (i) (ii) 3 Paper-II 7. 10. Paper-II When situation is duplicated in such a way that it carries a closer resemblance to the actual job setting, it is called (A) Sensitivity Training (B) Simulation (C) Managerial Grid (D) In Basket Method 12. 4 Which of the following is not a function of human resource management ? (A) Planning (B) Organising (C) Directing (D) Accounting 11. Grievance is (A) A feeling of dissatisfaction. (B) A dispute raised by a trade union. (C) Refusal of the management of a demand. (D) An act of indiscipline. Which of the following is called a negative process ? (A) Recruitment (B) Selection (C) Induction (D) Performance Appraisal Behaviourally Anchored Rating Scale is associated with (A) Training and Development (B) Performance Appraisal (C) Career Planning (D) Workers Participation in Management 13. 8. 9. Match the following : List I List II (a) Collective (i) Institutions set Bargaining up by the Government for fixation and revision of wages. (b) Wage (ii) It is a Boards procedure in which compromise is reached through balancing of opposed strengths. (c) Wage (iii) Remuneration paid to the clerical and managerial personnel on monthly or annual basis. (d) Salary (iv) Remuneration paid by the employer for the services of hourly, daily, weekly and fortnightly employees. (a) (b) (c) (d) (A) (i) (ii) (iii) (iv) (B) (iv) (ii) (i) (iii) (C) (ii) (iv) (i) (iii) (D) (ii) (i) (iv) (iii) Moonlighting means (A) Working simultaneously two organisations. (B) Working under moonlight. (C) Working in the night. (D) Encouraging employee improve productivity. in to J-55-11 7. : I II (a) (i) (b) (ii) (c) (iii) (d) (iv) , , (a) (b) (c) (ii) (iii) 10. ? (A) (B) (C) (D) 11. ? (A) (B) (C) (D) 12. ? (A) (B) (C) (D) 13. ? (A) (B) (C) (D) (iv) (B) (iv) (ii) (i) (iii) (C) (ii) (iv) (i) (iii) (i) (iv) (iii) (D) (ii) 8. ? (A) (B) (C) (D) (d) (A) (i) 9. ? (A) (B) (C) (D) J-55-11 5 Paper-II 14. 18. Which of the following is not a content theory of motivation ? (A) Maslow s Theory Need Hierarchy (B) (A) Organisational commitment (B) Vroom s Expectancy Theory Organisation Effectiveness (C) Alderfer s ERG Theory (C) ________ means willingness to exert high levels of effort on behalf of the organisation. Organisational Control (D) None of the above (D) Herzberg s Two Factor Theory 19. 15. Theory X represents Which of the following is not a tripartite body ? (A) Indian Labour Conference (A) Democratic style of leadership (B) Standing Labour Committee (B) Autocratic style of leadership (C) Wage Boards (C) Laissez-faire leadership (D) Joint Management Councils style of (D) Humanistic style of leadership 16. 20. As per Industrial Disputes Act, 1947 works committee is constituted if there are Which of the following is not a correct statement ? (A) 100 workers (B) 50 workers (A) Informal groups always hamper the performance of formal groups. (C) 80 workers (B) Informal groups do not have prescribed goals and relationships. (C) (D) None of the above Informal and formal groups co-exist in organisations. 21. The Chairman of the Second National Commission on Labour was (A) Gajendra Gadkar (B) Ravindra Verma (C) (D) Informal groups provide safety valve for employee emotions. George Fernandes (D) Vallabh Bhai Patel 17. The change procedure of unfreezing, moving and refreezing was given by 22. (A) Kurt Lewin (B) (A) Joint Management Council P.F. Drucker (C) French and Bell (B) Works Committee (C) (D) Katz and Kahn Paper-II Which of the following cannot be said to be a body in the field of industrial relations ? Shop Level Council (D) Canteen Committee 6 J-55-11 , 1947 - ? (A) 100 (B) 50 (C) 80 (D) 21. ? (A) (B) (C) (D) 22. ? (A) (B) (C) (D) (D) ? (A) (B) (C) (D) . . . (C) ________ , (A) (B) (C) (D) 20. ? (A) (B) 15. 18. 19. 14. ? (A) (C) (B) (D) 16. ? (A) (B) - (D) (C) 17. , ? (A) . . (C) (B) (D) J-55-11 7 Paper-II 23. Which of the following can be said to be the first Trade Union in India ? (A) Amalgamated Society of Railway Servants of India and Burma (B) Kamgar Hitvardhak Sabha (C) Madras Labour Union (D) Bombay Millhand s Association 27. Which of the following cannot be said to be a labour legislation ? (A) Industrial Employment (Standing Orders) Act, 1946 (B) Payment of Bonus Act, 1965 (C) Protection of Civil Rights Act, 1955 (D) Trade Unions Act, 1926 24. Which of the following cannot be said to be the short-term objective of trade unions ? (A) Higher wages (B) Shorter Hours of work (C) Establishment of Socialist society (D) Better conditions of Employment 28. The establishment of Indian Labour Conference and Standing Labour Committee in India was on the pattern of (A) ILO (B) Report of Royal Commission on Labour (C) Both (A) and (B) (D) None of the above 25. Arrange the following in the order of their coverage from lower to higher : (a) Regional Union (b) Craft Union (c) Industrial Union (d) Confederation (e) Federation (A) a, b, c, d, e (B) b, c, a, e, d (C) c, b, a, d, c (D) d, a, b, c, e 29. Which of the following is not a benefit under the Employees State Insurance Act, 1948 ? (A) Sickness and Maternity Benefit (B) Disablement and Dependents Benefit (C) Medical Benefit and Funeral Assistance (D) Child Allowance and Unemployment Benefit 30. The terms arising out of employment and during and in the course of employment have been used in (A) Maternity Benefit Act, 1961 (B) Payment of Gratuity Act, 1972 (C) Workmen s Compensation Act, 1923 (Employees Compensation Act, 1923) (D) Employees Provident Fund (and Miscellaneous Provisions) Act, 1952 26. Match the following : Trade Union Year of establishment (a) INTUC (i) 1970 (b) AITUC (ii) 1955 (c) BMS (iii) 1947 (d) CITU (iv) 1920 (a) (b) (c) (d) (A) (iii) (ii) (i) (iv) (B) (iii) (iv) (ii) (i) (C) (iii) (iv) (i) (ii) (D) (iv) (iii) (i) (ii) Paper-II 8 J-55-11 23. ? (A) (B) (C) (D) 24. ? (A) (B) (C) (D) 25. _______ : (A) . . . (B) (C) (A) (B) (D) 29. , 1948 ? (A) (B) (C) (D) 30. a, b, c, d, e b, c, a, e, d c, b, a, d, c d, a, b, c, e : (a) (i) 1970 (b) (ii) 1955 (c) . . . (iii) 1947 (d) (iv) 1920 (a) (A) (iii) (B) (iii) (C) (iii) (D) (iv) J-55-11 ? (A) ( ) , 1946 (B) , 1965 (C) , 1955 (D) , 1926 28. : (a) (b) (c) (d) (e) (A) (B) (C) (D) 26. 27. (b) (ii) (iv) (iv) (iii) (c) (i) (ii) (i) (i) (d) (iv) (i) (ii) (ii) 9 ? (A) , 1961 (B) , 1972 (C) , 1923 ( , 1923) (D) ( ) , 1952 Paper-II 31. Assertion (A) : At least seven persons can apply to the Registrar for registration of their trade union. 34. Under the Minimum Wages Act, 1948 which of the following has/have been provided for fixation of minimum wages ? Reason (R) : The Trade Unions Act, 1926 makes registration of trade unions compulsory so that the trade union is recognized as a bargaining agent. (A) Wage Boards (A) (A) is correct, but (R) is wrong. (D) None of the above (B) Both (A) and (R) are wrong. 35. (D) (A) is wrong, but (R) is correct. Awards of Labour Court (C) Both (A) and (R) are correct. (C) (B) Notification method Committee method and Which of the following stands for bonus in the context of Indian situation ? (A) Profit sharing 32. (B) Deferred wage (C) Which of the following cannot be said to be a public utility service under the Industrial Disputes Act, 1947 ? Incentive (D) None of the above (A) Railways/Airlines (B) Post, telegraph and telephone service (C) Automobile Industry/Jute and Cotton industries 36. According to the Factories Act, 1948 cr che must be provided in a factory if there are (A) 10 or more women workers (D) Undertakings related to power, electricity and water supply 37. (A) Fines Income-tax (C) Contributions premiums Which of the following is not a labour welfare agency ? (A) Bharat Sewak Samaj for LIC (B) Harijan Sewak Sangh (C) (D) Deductions made for payment of debt to money lender Paper-II 25 or more women workers (D) 30 or more women workers Which of the following is not an authorised deduction under the Payment of Wages Act, 1936 ? (B) 20 or more women workers (C) 33. (B) Central Social Welfare Board (D) Standing Labour Committee 10 J-55-11 31. (A) : 34. , 1948 / : (A) (B) (C) (D) (R) : 1926 , (A) (B) (A) (R) ? (C) (A) (R) (A) (D) (A) , (R) (B) (C) 32. (A) , (R) (D) 35. 1947 ? (A) (B) , (C) / (D) 36. / , , 1948 ______ ( ) (B) (A) (B) (C) (D) 37. J-55-11 20 (C) , 1936 ? 10 25 (D) 33. (A) 30 ? (A) (B) (C) (D) 11 Paper-II 38. 42. Which of the following are not the theories of Labour Welfare ? (A) Policing Theory and Placating Theory (B) (C) Religious Theory Trusteeship Theory (A) Minimum Wage Principle and (B) Fair Wage Principle (C) Functional Theory and Public Relations Theory Living Wage Principle (D) None of the above (D) Subsistence Theory and Residual Claimant Theory 39. Tripartite Wage Boards in India followed which of the following principles while making their recommendations ? 43. Which of the following is not an intra-mural labour welfare measure ? Karl Marx is said to be the proponent of which of the following theories of wages ? (A) Subsistence Theory of Wage (A) Canteen (B) Wage Fund Theory (B) Creche (C) Surplus Value Theory of Wage (C) Rest room, shelter and lunch room (D) Marginal Value Theory of Wage (D) Housing and hospital facility 44. 40. Equal Remuneration Act, 1976 was enacted to check Which of the following does not affect the supply of labour ? (A) Occupational wage differentials. (A) Population (B) Geographical wage differentials. (B) Strike (C) Wage differential based on sex. (C) Labour force participation (D) Inter-industry wage differentials. (D) Mobility of labour 45. Which of the following can be said to be a correct concept of wages ? (A) Wage is a reward. (A) Code of Discipline in industry (B) Wage is a compensation. (B) 20-point Economic Programme (C) 41. The scheme of workers participation in management in industry in India was introduced through Wage is the price of labour. (C) Industrial Employment (Standing Orders) Act (D) Wage is an incentive to work more. Paper-II (D) None of the above 12 J-55-11 38. ? 42. ? (A) (B) (A) (C) (B) (C) (D) (D) 43. 39. - ? ? (A) (A) (B) - (B) ( ) (C) (C) , , (D) (D) 44. 40. ? , 1976 ______ : (A) - (A) (B) - (B) (C) - (C) (D) : - (D) 45. 41. ? ? (A) (A) (B) (B) 20 (C) (C) (D) ( ) (D) J-55-11 13 Paper-II 46. Paper-II Leaders can improve skills of employees by (A) communicating job expectations (B) giving proper training (C) giving opportunities to practice newly acquired skills (D) All the above 49. Indirect leadership means (A) No interference in the work of subordinates (B) No interaction with subordinates (C) Influencing organisational functions (D) Improving human resource quality through HRM programmes and systems 50. 14 Leadership studies have mainly focused on (A) How leaders can improve skills of employees (B) Kinds of leadership behaviour (C) Flexible leadership behaviour (D) All the above 48. Flexible leadership theory describes how leaders can enhance employee commitment and skills in ways that will eventually improve efficiency, adaptation, and financial performance. Many studies during the past half century have identified types of leadership behaviour that can enhance employee confidence, cooperation and effort. How leaders can improve skills has received less attention in the leadership literature, but examples of relevant behaviours include : providing clear explanations about job responsibilities and work procedures to new or inexperienced employees, providing coaching and feedback to an individual or team, encouraging employees to attend relevant training programs, making developmental assignments to learn new skills, and providing opportunities to use newly learned skills. Leaders can also improve the quality of human resources by their influence on HRM programs and management systems. This type of leader is sometimes called indirect leadership, because no direct interaction with followers is necessary to influence their attitudes and behaviour. Top executives in an organisation usually have the authority to design or modify human resource management programs. It is their responsibilities to ensure that the HRM programs are cost effective, compatible with each other, and consistent with the firm s competitive strategy. Middle and lower-level managers can help to implement and support the HRM programs, and they can help to evaluate the programs and suggest improvements. Flexible leadership theory aims at (A) increasing commitment and skills (B) decreasing financial performance and adaptation (C) increasing flexibility while dealing with people (D) None of the above 47. Read the following passage and answer questions from 46 50 : Under indirect leadership, who designs human resource management programs ? (A) Employees (B) Lower level management (C) Middle level management (D) Top level management J-55-11 46. J-55-11 : ? (A) (B) (C) (D) 48. ? (A) (B) (C) (D) 49. : (A) (B) - (C) (D) . . . 50. 15 ? (A) (B) (C) (D) 47. 46-50 : : , , : , - , , , , . . . - , : - . . . , - . . . ? (A) (B) (C) - (D) Paper-II Space For Rough Work D-0109 Paper-II 16 P.T.O. J-55-11

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